EXAMPLES OF COMPLETED PROJECTS
SERVICE TYPE
BUSINESS DIAGNOSTICS (2-month project)
PROJECT
RICHMOND HILL STEAMUL SAUNA Business Diagnostics Project
CLIENT
Steamul Sauna in Richmond Hill is a well-recognized wood burning steam sauna and spa center in Greater Toronto Area
GOALS
Determine “As Is” and “To Be” states of the business, define and measure current processes, identify improvement ideas and their economic impact
METHODS/TOOLS USED
Operations’ Assessment, Surveys, Interviews, Brainstorming, Statistical Analysis, Heat Map, Spider Diagram, SWOT analysis, KPIs, Prioritization Matrix, Cost-Benefit Analysis
RESULTS
- AS IS and TO BE states of the business determined and visualized
- Goals and action plans are defined; baseline KPIs measured and analyzed
- Current processes visualized (mapped) and optimized by at least 40%
- $360K/year (or $30K/month) extra revenue potential identified and strategized
- Recommendation letter by the owner of the business
SERVICE TYPE
PROCESS OPTIMIZATION (6-month project)
PROJECT
CERBA Member Onboarding and Retention Optimization Project
CLIENT
CERBA is a Canadian non-for-profit organization with 140+ corporations (company list includes such companies as Bombardier, Kinross, Hatch, and Cameco)
GOALS
Increase membership base by 30% and retain current members
METHODS/TOOLS USED
Lean Six Sigma, Define-Measure-Analyze-Improve-Control (DMAIC), Voice of the Customer, CTQs, Project Charter, Process Mapping, Value Stream, Root Cause Analysis, Execution Plan, Ishikawa Diagram, Decision Matrix, Statistical Analysis
RESULTS
- More than 30% growth in number of members during 2021-2022 fiscal year
- Development strategy defined; onboarding and retention processes optimized across all chapters in Canada; continuous improvement plans in place
- Recommendation letter by the CEO of the company
SERVICE TYPE
HEALTH & SAFETY
PROJECT
Building Effective Safety Culture Project (6-month project)
CLIENT
Large Oil Refinery in Ukraine
GOALS
Improve safety performance and culture at 3 technological units
METHODS/TOOLS USED
Diagnostics, pre-job safety meetings, safety audits, safety and leadership trainings, boardwalks, Safety KPI boards and visualization, motivation and recognition system
RESULTS
- Zero injuries during the given period (6 months) compared to two accidents in previous period (6 months)
- Average effectiveness of safety meetings increased from 27% to 90% in 4 months
- Total number of unit pre-job safety meetings grew from 13 to 118 per month
- Average light product loading time reduced from 5.7 hrs to 4.9 hrs per train resulting in a cumulative financial impact of $1.5MM