EXAMPLES OF COMPLETED PROJECTS 

SERVICE TYPE

BUSINESS DIAGNOSTICS (2-month project)

 

PROJECT

RICHMOND HILL STEAMUL SAUNA Business Diagnostics Project

CLIENT

Steamul Sauna in Richmond Hill is a well-recognized wood burning steam sauna and spa center in Greater Toronto Area

GOALS

Determine “As Is” and “To Be” states of the business, define and measure current processes, identify improvement ideas and their economic impact

METHODS/TOOLS USED

Operations’ Assessment, Surveys, Interviews, Brainstorming, Statistical Analysis, Heat Map, Spider Diagram, SWOT analysis, KPIs, Prioritization Matrix, Cost-Benefit Analysis

RESULTS

  • AS IS and TO BE states of the business determined and visualized
  • Goals and action plans are defined; baseline KPIs measured and analyzed
  • Current processes visualized (mapped) and optimized by at least 40%
  • $360K/year (or $30K/month) extra revenue potential identified and strategized
  • Recommendation letter by the owner of the business

SERVICE TYPE

PROCESS OPTIMIZATION (6-month project)

PROJECT

CERBA Member Onboarding and Retention Optimization Project

CLIENT

CERBA is a Canadian non-for-profit organization with 140+ corporations (company list includes such companies as Bombardier, Kinross, Hatch, and Cameco)

GOALS

Increase membership base by 30% and retain current members

METHODS/TOOLS USED

Lean Six Sigma, Define-Measure-Analyze-Improve-Control (DMAIC), Voice of the Customer, CTQs, Project Charter, Process Mapping, Value Stream, Root Cause Analysis, Execution Plan, Ishikawa Diagram, Decision Matrix, Statistical Analysis

RESULTS

  • More than 30% growth in number of members during 2021-2022 fiscal year
  • Development strategy defined; onboarding and retention processes optimized across all chapters in Canada; continuous improvement plans in place
  • Recommendation letter by the CEO of the company